Consumer Services Representative

Job Summary

A company is looking for a Consumer Services Representative (Tier 1).

Key Responsibilities

• Handle customer calls and provide accurate answers to queries and concerns
• Assist customers via chat and email, providing prompt and professional support
• Document customer interactions and track resolutions using Salesforce

Required Qualifications

• 1+ years of experience in customer service, preferably in a call center environment
• Proven ability to navigate multiple systems while interacting with customers
• Familiarity with Salesforce or similar CRM systems preferred
• Willingness to work flexible schedules, including evenings and weekends
• Personal or professional knowledge of lawns and gardens is a plus