Consumer Services Specialist

Job Summary

A company is looking for a Consumer Services Specialist (Call Center- REMOTE).

Key Responsibilities

• Handle inbound service center calls to answer banking-related questions and resolve customer issues
• Engage in ongoing training and skill development through various learning methods
• Meet performance metrics related to call quality, talk time, and cross-selling products

Required Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service or similar work experience
• Knowledge of basic banking products such as checking and credit card accounts
• Ability to manage multiple computer systems to access client information
• Basic understanding of privacy regulations and customer authentication needs