Consumer Services Specialist

Job Summary

A company is looking for a Consumer Services Specialist (Remote).

Key Responsibilities

• Handle inbound service center calls to answer bank-related questions and resolve customer issues
• Engage in ongoing training and skill development through various learning methods
• Meet performance metrics related to call quality, talk time, and cross-selling products

Required Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service or similar experience
• Must be available to work M-F 7am-8pm CT and Saturdays 8am-5pm CT
• Knowledge of basic banking products, including checking and credit accounts
• Ability to manage multiple computer systems to access client information