Consumer Services Specialist

Job Summary

Delivering an unparalleled customer experience, the full-time Consumer Services Specialist will manage inbound service center calls, resolve banking inquiries, and cross-sell products while working remotely.

Key responsibilities

• Interact with customers over the phone to answer banking-related questions and resolve issues
• Engage in continuous learning through training and departmental communications
• Meet performance metrics based on call quality, talk time, and cross-sale success rates

Required qualifications

• High School Diploma or equivalent
• 1-2 years of customer service or related experience
• Knowledge of basic banking products such as checking and credit card accounts
• Ability to manage multiple computer systems to access client information
• Basic understanding of privacy regulations and customer authentication processes