Consumer Support Analyst

Job Summary

A company is looking for a Support Analyst to serve as a point of contact for inquiries and disputes from retailers and consumers.

Key Responsibilities

• Respond to retailer inquiries via telephone or email
• Troubleshoot, repair, and ship devices while managing consumer inquiries
• Handle retail activity reports and ensure resolution of consumer concerns

Required Qualifications

• High School diploma
• 1 or more years of customer service experience
• Proficient with Microsoft Word, Excel, and PowerPoint
• Jira/CRM knowledge preferred
• Bilingual candidates are preferred