Consumer Support Consultant

Job Summary

A company is looking for a Consumer Support Consultant to join their remote team.

Key Responsibilities

• Assist consumers and internal employees by providing education and resolving issues related to real estate products
• Stay informed about new product launches and industry events to support consumer needs
• Meet defined goals and metrics using Salesforce while maintaining a high level of professionalism

Required Qualifications

• At least two years of experience in a customer service or communications role
• Experience using various customer support channels, including phone, email, and live chat
• Proficiency in Salesforce, Zendesk, or other CRM software, along with Microsoft Office
• Flexible schedule availability, including weekends
• Experience with AI LLMs, such as Glean and Chat GPT, is a must