Consumer Support Specialist

Job Summary

A company is looking for a Consumer Support Specialist 1 (Bi-Lingual Spanish) - Remote.

Key Responsibilities:

• Manage front-line communications with program Consumers to resolve pricing, lead delivery, and other issues
• Answer inbound calls and respond to Consumer messages
• Document call activity and process consumer privacy requests

Required Qualifications:

• Fluency in written and spoken English and Spanish
• Experience with Customer Relationship Management (CRM) platforms
• Ability to work evenings and weekends, including specific shifts
• Experience with Microsoft Office products, including Excel
• Availability to work autonomously and multitask efficiently