Consumer Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Apr 29, 2025

Job Category: Customer Service

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Consumer Support Specialist.

Key Responsibilities

Respond to consumer support tickets using Zendesk and handle escalated tickets from the Tier 1 team
Research customer issues and provide detailed reports on bugs or larger issues
Maintain courteous communication while working 40 hours per week

Required Qualifications

1-3 years of software support experience
Experience using Zendesk or similar customer service tools
Ability to manage upset customers effectively
Strong computer skills

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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