Contact Center Account Manager

Job Summary

Managing client programs remotely, the full-time Contact Center Account Manager will coordinate project implementation, serve as a liaison between clients and technical teams, and oversee IVR program management while ensuring excellent customer service.

Key responsibilities

• Lead project management efforts, including team leadership and documentation compilation
• Write creative copy for interactive voice response scripts and analyze client reports for optimization
• Track project scope, schedule, and costs while managing deliverables between clients and technical resources

Required qualifications

• At least 18 years old with contact center leadership experience
• Experience as an account manager, account coordinator, or project manager, preferably with IVR applications
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint)
• Willingness to travel and maintain excellent attendance history
• Ability to pass mandatory background checks, including drug tests and credit checks