Contact Center Administrator

Job Summary

A company is looking for a Contact Center Administrator (REMOTE).

Key Responsibilities

• Design, develop, and maintain custom call flows, chat flows, and email distribution workflows within the CCaaS platform
• Coordinate and lead contact center technology initiatives while managing delivery timelines
• Gather, document, and refine functional requirements for contact center initiatives and support system administration

Required Qualifications

• Experience in contact center operations or support systems with exposure to platforms like Five9 or Zoom
• Background in business systems ownership or technical operations, collaborating with IT and development teams
• Experience working cross-functionally with various stakeholders
• Proactive problem-solving mindset with a willingness to learn new platforms
• Ability to balance platform administration with project-based work