Contact Center Advisory Director

Job Summary

Leading client engagements, the full-time Director, Contact Center Advisory will define and implement contact center strategies, technology solutions, and operational models while working remotely.

Key responsibilities

• Collaborate with clients to establish and refine their contact center strategy, including technology stack and workforce management
• Participate in presales and quarterly business reviews to drive advisory initiatives and shape internal capabilities
• Create compelling advisory offerings and thought leadership content to enhance client engagement and market presence

Required qualifications

• 10+ years of experience in leading client-facing technical consulting services
• 3+ years of experience in developing technology and data-driven solutions in a consulting environment
• Experience running workshops with CXOs in client organizations
• Familiarity with the Salesforce ecosystem and competing products is a plus
• Proven ability to design and optimize business processes across disparate systems