Contact Center Advocate II

Job Summary

Acting as a welcoming front door for all callers, the remote Contact Center Advocate II will manage multi-channel contacts, providing efficient customer relationship management across all HFHS services while instilling loyalty and anticipating needs.

Key responsibilities

• Handle multi-channel communications with patients, physicians, and administrators
• Perform all duties of a Contact Center Advocate I on a broader scale, ensuring effective service delivery
• Maintain established Quality Assurance and Workforce Adherence goals

Required qualifications

• High school diploma or G.E.D. equivalent required
• Two years of customer service experience
• Proficiency with EPIC and strong computer skills, including Microsoft Office
• Six months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting using HFHS applications
• Associate's degree in business or a related field preferred