Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent I to provide efficient consumer service through various contact center technologies.

Key Responsibilities

• Support a designated line of business by addressing consumer inquiries and resolving non-clinical issues
• Demonstrate empathy and clear communication to foster positive consumer experiences
• Operate within contact center standards while sharing best practices and identifying improvement opportunities

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• PC skills including Microsoft Office
• Bilingual skills may be required based on operational needs