Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent for a remote contract position.

Key Responsibilities

• Handle potential claimant inquiries and claims through inbound and outbound calls
• Process email, chat, and callback interactions efficiently
• Adhere to schedule and maintain dependability in performance

Required Qualifications

• Experience working in a call center environment
• Familiarity with processing various communication channels
• Dependable and punctual in work attendance
• Customer service orientation is essential
• Ability to engage in effective listening