Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent to handle customer interactions remotely.

Key Responsibilities

• Answer inbound and outbound calls, responding to customer inquiries professionally
• Complete outbound calls related to escalations and identify complex issues for escalation
• Adhere to assigned schedules and accurately submit time entries for billing and payroll

Required Qualifications

• High School Diploma or GED
• Customer service experience preferred
• Ability to operate basic functions of MS Office applications
• Customer service orientation
• Ability to handle difficult situations professionally