Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent - Voice Support.

Key Responsibilities:

• Handle inbound calls professionally, providing accurate solutions
• Assist customers with order placement, shipping inquiries, and billing questions
• De-escalate sensitive situations while maintaining customer trust

Required Qualifications:

• High school diploma or GED
• Minimum of 2 years related experience or equivalent education and experience
• Call Center or Customer Service experience preferred
• Typing speed of at least 45 WPM for documentation
• French/English or Spanish/English skills desired but not required