Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent I.

Key Responsibilities

• Receive and enter initial Notice of Loss information, ensuring accuracy
• Maintain high customer satisfaction by providing helpful and proactive service
• Educate callers on claim requirements and document call details professionally

Required Qualifications

• High school diploma or equivalent, with experience in MS Office Suite
• Customer service experience or equivalent education and experience preferred
• Able to work in a team or independently in a fast-paced environment
• Good interpersonal skills and PC literacy, including Microsoft Office products
• Competent typing skills