Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent to serve as the first point of contact for customers seeking assistance with outdoor recreational activities and related services.

Key Responsibilities

• Answer inbound calls and provide application/website support and troubleshooting
• Process sales and handle escalated customer service situations
• Document all interactions accurately and meet department metrics

Required Qualifications

• Must be a US Citizen or Green Card holder
• Experience in customer service and/or call center preferred
• Strong computer and internet skills
• Ability to follow departmental processes with occasional guidance
• Must pass a thorough background check as required by state agency clients