Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent I to provide efficient consumer service through various contact center technologies.

Key Responsibilities

• Support a designated line of business and resolve consumer inquiries and complaints
• Demonstrate empathy and active listening to ensure consumer needs are understood
• Operate within contact center standards, sharing best practices to enhance consumer experience

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficiency in PC skills including Microsoft Office
• Bilingual skills may be required based on operational needs