Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent I.

Key Responsibilities

• Creates claim files by entering initial loss report information into the claim intake application
• Maintains a high level of customer satisfaction through a proactive customer service approach
• Responds to routine inquiries and directs other inquiries to appropriate resources

Required Qualifications

• Education equivalent to graduation from high school
• Experience with the MS Office Suite, including Excel and Word
• Customer service experience or equivalent combination of education and experience
• Ability to work in a team environment and independently
• PC literate, including Microsoft Office products