Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent for a fully remote contract position.

Key Responsibilities

• Handle potential claimant inquiries and claims through inbound and outbound calls, emails, chat, and callbacks
• Provide customer service support and maintain adherence to schedules
• Process and manage customer interactions effectively and efficiently

Required Qualifications

• Experience working in a call center environment
• Ability to handle both inbound and outbound communication
• Dependable with a strong customer service orientation
• Experience with processing claims and inquiries
• Flexibility to work according to the assigned schedule