Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent for a contract position that is fully remote.

Key Responsibilities

• Handle potential claimant inquiries and claims through inbound and outbound calls, emails, chats, and callbacks
• Maintain adherence to schedule and demonstrate dependability in the role
• Provide customer service orientation to assist clients effectively

Required Qualifications

• Experience working in a call center environment
• Familiarity with processing various forms of communication (calls, emails, chats)
• Dependability and ability to adhere to a schedule
• Customer service orientation
• Ability to work effectively in a remote setting