Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent I to provide efficient and courteous consumer service through various contact center technologies.

Key Responsibilities

• Support a designated line of business, developing proficiency in a specific area of expertise
• Receive and address consumer inquiries, resolving non-clinical issues and complaints
• Establish customer-focused relationships to ensure efficient issue resolution and enhance the consumer experience

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• PC skills including Microsoft Office
• Bilingual skills may be required based on operational needs