Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent to provide customer support and manage client interactions.

Key Responsibilities

• Answer inbound calls and emails while adhering to service level goals
• Collect and validate client information using various applications
• De-escalate client issues and provide satisfactory resolutions

Required Qualifications

• High school diploma required
• Experience with customer service in a call center environment preferred
• Familiarity with applications such as Five9, ServiceNow, and Oracle
• Ability to maintain confidentiality of client information
• Willingness to adhere to company policies and procedures