Contact Center Agent

Job Summary

Working fully remote on a contract basis, the Contact Center Agent will manage inbound and outbound calls, handle claimant inquiries, and process interactions via email and chat.

Key responsibilities

• Handle potential claimant inquiries and claims via various communication channels
• Process inbound and outbound calls, emails, chats, and callback interactions
• Adhere to scheduled shifts and maintain dependability in attendance

Required qualifications

• Experience working in a call center environment
• Proficiency in managing inbound and outbound communications
• Ability to effectively listen and respond to customer needs
• Dependable with a strong commitment to schedule adherence
• Customer service orientation with a focus on problem resolution