Contact Center Agent

Job Summary

Providing efficient and courteous consumer service, the per diem Contact Center Agent will manage inquiries via various technologies, including chat, calls, and email, while ensuring a positive experience for consumers in a fully remote environment.

Key responsibilities

• Receives and addresses consumer inquiries, resolving non-clinical issues and fostering effective relationships for prompt issue resolution
• Demonstrates empathy and clear communication to ensure consumer needs are understood and addressed
• Operates within contact center standards, sharing best practices and identifying improvement opportunities to enhance the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in Communications or related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficiency in PC skills, including Microsoft Office
• Bilingual skills may be required based on operational needs