Contact Center Agent

Job Summary

Providing efficient and courteous consumer service, the full-time Contact Center Agent will address inquiries and resolve non-clinical issues remotely, utilizing various contact center technologies to enhance the consumer experience.

Key responsibilities

• Receives and addresses consumer inquiries, resolving issues and complaints while fostering relationships with customers and internal contacts
• Demonstrates empathy and active listening to ensure consumer needs are understood and addressed effectively
• Operates within contact center standards and metrics, sharing best practices to improve the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficient in PC skills, including Microsoft Office
• Bilingual skills may be required based on operational needs