Contact Center Agent

Job Summary

As a full-time remote Contact Center Agent I, the candidate will assist customers with claim-related inquiries, accurately document information, and deliver exceptional customer service to ensure a smooth claims process.

Key responsibilities

• Receive and enter initial Notice of Loss information, ensuring accuracy in system entries
• Maintain a high level of customer satisfaction by providing helpful and proactive service
• Educate claimants on documentation requirements and assist with questions related to claims

Required qualifications

• High school diploma or equivalent, with experience in the MS Office Suite including Excel and Word
• Customer service experience or a combination of education and experience, preferably in an inbound call center
• Ability to work both independently and in a team environment
• Proficiency in managing multiple clients and systems in a fast-paced setting
• Strong interpersonal skills and typing competency