Contact Center Agent

Job Summary

As a full-time remote Contact Center Agent I, the candidate will manage incoming calls to assist customers with claim-related inquiries, accurately document information, and deliver exceptional customer service to ensure a smooth claims process.

Key responsibilities

• Receive and enter initial Notice of Loss information, ensuring accuracy in system entries
• Maintain high customer satisfaction by providing helpful assistance and educating callers on claims processes
• Act as the primary liaison with callers, directing inquiries to appropriate resources and documenting details professionally

Required qualifications

• High school diploma or equivalent with experience in MS Office Suite, including Excel and Word
• Customer service experience or equivalent education and experience preferred
• Able to work effectively in a team environment and independently
• Proficient in managing multiple clients and systems in a fast-paced environment
• Competent typing skills and PC literacy, including Microsoft Office products