Contact Center Agent

Job Summary

Providing efficient and courteous consumer service in a fully remote capacity, the full-time Contact Center Agent will address inquiries and resolve non-clinical issues through various contact center technologies while fostering positive relationships with customers and internal staff.

Key responsibilities

• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints while building effective relationships
• Demonstrates empathy and active listening to ensure consumer needs are understood and addressed
• Operates within contact center standards, sharing best practices and identifying improvement opportunities to enhance the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in Communications, English, Public Relations, or related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficiency in PC skills, including Microsoft Office
• Bilingual skills may be required based on operational needs