Contact Center Agent

Job Summary

Providing exceptional customer service in a remote environment, the temporary Contact Center Agent will handle inbound and outbound calls, resolve customer inquiries, and maintain accurate records while adhering to call handling procedures.

Key responsibilities

• Answer incoming calls and address customer inquiries and concerns while making outbound calls for follow-ups
• Identify customer needs, research issues, and provide solutions while maintaining up-to-date knowledge of program policies
• Document all call information according to standard operating procedures and meet daily performance targets

Required qualifications

• High school diploma or equivalent
• 1-3 years of previous experience in a call center or customer support role
• Willingness to work flexible hours, including nights and weekends, as needed
• Experience using MS Office and Teams
• Excellent communication skills, both verbal and written