Contact Center Agent

Job Summary

Providing efficient and courteous consumer service, the full-time Contact Center Agent will manage inquiries and resolve non-clinical issues remotely through various contact center technologies while fostering positive relationships with customers and internal staff.

Key responsibilities

• Receive and address consumer inquiries, resolving non-clinical issues and complaints while building effective relationships
• Demonstrate empathy and clear communication to ensure consumer needs are understood and addressed
• Operate within contact center standards and metrics, sharing best practices to enhance the consumer experience

Required qualifications

• High School Diploma or equivalent required; Bachelor's Degree in Communications or related field preferred
• Minimum of one year of customer service experience, preferably in a healthcare setting
• Proficiency in PC skills, including Microsoft Office
• Bilingual skills may be required based on operational needs