Contact Center Agent II

Job Summary

A company is looking for a Contact Center Agent II.

Key Responsibilities

• Creates claim files by entering initial loss report information into claim intake application
• Maintains a high level of customer satisfaction through proactive service and assistance
• Responds to inquiries and educates customers on claim processes and documentation requirements

Required Qualifications

• High school diploma or equivalent with experience in MS Office Suite
• Understanding of TelePlus procedures and claim entry workflows
• One year of experience as a Contact Center Agent I or equivalent
• Ability to work in a fast-paced, team-oriented environment
• PC literate with good typing skills