Contact Center Agent II

Job Summary

A company is looking for a Contact Center Agent II.

Key Responsibilities

• Creates claim files by entering initial loss report information into claim intake application
• Maintains high customer satisfaction through a helpful and proactive service approach
• Educates claimants on client requirements and directs inquiries to appropriate resources

Required Qualifications

• High school graduation or equivalent with experience in MS Office Suite
• Understanding of TelePlus procedures and claim entry workflows
• Customer service experience or equivalent education and experience preferred
• At least one year as a Contact Center Agent I or equivalent experience
• Ability to work in a team or independently in a fast-paced environment