Contact Center Analyst

Job Summary

A company is looking for a Contact Center Business Intelligence Analyst.

Key Responsibilities

• Analyze trends and patterns affecting customer experience using Contact Center tools and databases
• Support business challenges by collecting, cleaning, and transforming data for statistical analysis
• Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience

Required Qualifications

• Bachelor's degree in Analytics, Computer Science, or related field, or equivalent experience
• 3 years of experience in data mining, analysis, and modeling using large data sets
• 1 year of experience in data analytics, visualization, and customer experience
• 1 year of experience working with Contact Center practices and systems
• Proficiency in SQL and advanced Office applications (e.g., Excel, PowerPoint)