Contact Center Architect

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Mar 27, 2024
This job expires in: 7 days

Job Summary

A company is looking for a Professional Services Contact Center Architect.

Key Responsibilities:
  • Drive implementation of contact center solutions using partner Nice CXone
  • Architect and integrate RingCentral solutions within client operations
  • Help customers scope projects and ensure success for enterprise scale customers

Required Qualifications:
  • 10+ years of experience in Architecture or Customer Engagement Consulting
  • Expertise in industry-leading contact center technologies
  • Technical knowledge of networking, routing, and software development
  • Experience with multi-channel solutions and CRM applications
  • BS/BA in technical field or equivalent work experience

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