Contact Center Assistant Manager

Job Summary

A company is looking for a Contact Center Assistant Manager to oversee daily operations in a remote contact center.

Key Responsibilities

• Supervise and support contact center staff to ensure high-quality member service
• Monitor performance metrics and optimize digital support channels
• Review interactions for compliance and provide coaching for continuous improvement

Required Qualifications

• Associate degree required; bachelor's degree preferred or equivalent experience
• 3+ years of experience in a financial institution or contact center environment
• Minimum of two years of leadership experience in a contact center
• Proficiency with contact center platforms and digital banking systems
• Strong decision-making and time management skills