Contact Center Associate 2

Job Summary

To support patient-centered care, the full-time remote Contact Center Associate 2 will deliver high-quality service, assist in scheduling and registering patients, and provide training and guidance to peers while utilizing the EPIC scheduling system.

Key responsibilities

• Delivers exceptional patient service and maintains quality and productivity standards
• Schedules and registers patients for appointments while ensuring accurate documentation and insurance verification
• Acts as a subject matter expert, providing training and support to new associates in scheduling and registration processes

Required qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Experience in leading, motivating, and training others