Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and assist staff in a remote setting.

Key Responsibilities:

• Serve as team lead and first point of escalation for agents and customers
• Monitor agent calls for quality assurance and ensure adherence to schedules
• Train new agents and provide support across all services within the assigned team

Required Qualifications:

• High School diploma or equivalent
• Minimum 3 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Any relevant education, certifications, and/or work experience may be considered