Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 2 to provide patient-centered care and support within a healthcare environment.

Key Responsibilities

• Deliver high-quality patient service and assist in identifying care-related issues
• Act as a subject matter expert and train new agents on scheduling and registration
• Schedule and register patients for appointments while maintaining communication with healthcare providers

Required Qualifications

• High School diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle confidential information with discretion
• Relevant education, certifications, and/or work experience may be considered