Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 2 to support patient-centered care and enhance the patient experience.

Key Responsibilities

• Deliver high-quality patient service and assist in identifying care provision issues
• Train new agents and act as a subject matter expert in scheduling and registration
• Schedule and register patients, ensuring accurate information and adherence to policies

Required Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult situations with professionalism
• Experience in processing confidential information with discretion