Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 1 to serve as the frontline point of contact for client needs.

Key Responsibilities

• Act as the voice of the company in an inbound contact center, ensuring client satisfaction
• Perform various transactions and research requests accurately while building client relationships
• Adhere to compliance procedures and meet productivity and efficiency standards

Required Qualifications

• High School Diploma or GED required; some college preferred
• 0-2 years of experience in client or financial services, banking, or customer-facing roles
• High-speed internet required
• Ability to navigate multiple computer applications efficiently
• Bilingual candidates preferred