Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate to provide exceptional service to its members.

Key Responsibilities

• Deliver exceptional service by ensuring members feel heard and valued
• Manage high call volumes while meeting performance targets and maintaining service quality
• Resolve member inquiries creatively and professionally, adhering to policies and procedures

Required Qualifications

• High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
• Minimum two years of customer service experience required
• Minimum one year of Contact Center experience preferred
• Proficiency with PC and Microsoft applications such as Outlook, Word, and Excel
• Ability to work a flexible schedule, including evenings, nights, and weekends