Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate who will provide exceptional service to members.

Key Responsibilities

• Deliver exceptional service by demonstrating quality behaviors in all interactions
• Manage high call volumes while maintaining performance targets and service quality
• Resolve member inquiries creatively and follow through on service commitments

Required Qualifications

• High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
• Minimum two years of customer service experience required
• Minimum one year of Contact Center experience preferred
• Proficiency with PC and Microsoft applications such as Outlook, Word, and Excel
• Ability to work a flexible schedule, including evenings, nights, and weekends