Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate to support members by managing inbound calls and resolving inquiries.

Key Responsibilities

• Handle 70-100 inbound calls per day in a fast-paced contact center
• Deliver high-quality, empathetic service aligned with call quality standards
• Resolve member inquiries and escalations while adapting across multiple functions and systems

Required Qualifications

• High School Diploma with 1 year of customer service experience, or a Bachelor's Degree
• Minimum 2 years of customer service experience required
• Ability to work a flexible schedule, including evenings and weekends
• Comfortable in a high-volume, metrics-driven environment
• Successful completion of in-house training program after hire with no missed training sessions