Contact Center Associate

Job Summary

A company is looking for a Contact Center Associate 2 to work remotely and support patient-centered care.

Key Responsibilities

• Deliver high levels of patient service with consistent quality and productivity
• Schedule and register patients for appointments while providing information about services
• Act as a subject matter expert and assist in training new agents

Required Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to maintain effective interpersonal relationships
• Ability to process and handle confidential information with discretion