Contact Center Associate

Job Summary

Delivering exceptional customer support, the full-time remote Contact Center Associate will manage inbound requests from various audiences through phone, email, and digital channels while ensuring timely and accurate assistance with services and applications.

Key responsibilities

• Serve as the primary point of contact for customer inquiries, delivering professional assistance and troubleshooting issues
• Document interactions and resolutions in Salesforce CRM while meeting departmental KPIs for service levels and customer satisfaction
• Identify process improvements and participate in user acceptance testing for application enhancements

Required qualifications

• High School diploma or equivalent; Bachelor's Degree preferred
• 2 - 4 years of related work experience, particularly in a call center or help desk environment
• Prior experience with a CRM system, such as Salesforce
• Ability to type a minimum of 40+ words per minute
• Intermediate knowledge of Windows, MS Office Suites, and web applications