Contact Center Associate

Job Summary

To support client needs, the full-time Contact Center Associate will serve as the frontline point of contact in a remote environment, ensuring client satisfaction through accurate transaction processing, relationship building, and problem resolution.

Key responsibilities

• Anticipate client needs and educate them on banking benefits while ensuring satisfaction
• Perform various transactions, maintenance, and research requests accurately
• Meet or exceed service expectations and productivity standards for contact center metrics

Required qualifications

• High School Diploma or General Education Degree (GED) required; some college preferred
• 0-2 years of experience in client or financial services, banking, or customer-facing roles
• Strong communication and listening skills
• Proficiency in Microsoft Office Suite and data entry
• Bilingual candidates preferred