Contact Center Associate

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, assist in training new agents, and manage patient scheduling and registration within the UHealth System.

Key responsibilities

• Delivers a high level of patient service and maintains quality and productivity standards
• Schedules and registers patients for appointments, ensuring accurate documentation and adherence to policies
• Acts as a subject matter expert and provides training to new associates on scheduling and registration processes

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to handle difficult and stressful situations with professional composure
• Experience in processing and handling confidential information with discretion