Contact Center Associate

Job Summary

Supporting a culture of empathy and service excellence, the full-time remote Contact Center Associate 2 will deliver high-quality patient service, manage patient scheduling and registration, and serve as a subject matter expert while assisting in training new hires.

Key responsibilities

• Delivers high-level patient service with consistent quality and productivity
• Schedules and registers patients for appointments, ensuring accurate documentation and verification of information
• Acts as a subject matter expert to assist peers and trains new agents in scheduling and registration processes

Required qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Ability to process and handle confidential information with discretion
• Experience in medical triage and understanding of insurance requirements is preferred